# Hotel Services Management

Calian Hotel offers premium boutique hospitality services including dining, spa wellness, corporate banqueting, and concierge transfers.

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## 1. Restaurant & Rooftop Lounge
- **Digital Interactive Menus:** Categories (Breakfast, All-Day Dining, Rooftop Cocktails, Wine List), items with dietary tags (Vegetarian, Vegan, Gluten-Free, Halal), pricing in USD/UGX, and photography.
- **Table Reservation System:** Guests can book tables for lunch, sunset rooftop drinks, or private dinner parties with time slots and party size tracking.
- **Folio Integration:** Restaurant staff can charge meal bills directly to an in-house guest's room folio.

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## 2. Calian Spa & Wellness Sanctuary
- **Treatment Categories:** Holistic Massages (Swedish, Deep Tissue, Aromatherapy), Facial Treatments, Body Scrubs, Couple's Rituals.
- **Appointment Scheduling:** Standalone public booking or room stay add-on with therapist selection, treatment rooms, and time slot locking.
- **Folio Billing:** Instant charge posting to guest room folios with therapist commission tracking.

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## 3. Meetings, Conferences & Events (MICE)
- **Venues:** Boardrooms, Executive Conference Suites, Rooftop Terrace.
- **Sales RFP Pipeline:** `New Lead` -> `Contacted` -> `Qualified` -> `Proposal Sent` -> `Negotiation` -> `Deposit Pending` -> `Confirmed` -> `Completed` (or `Lost`).
- **Dynamic Quotation Builder:** Itemized venue rental, coffee breaks, audio-visual equipment, delegate stationery, and accommodation allocations with PDF proposal generation.

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## 4. Airport Transfers & Chauffeur Services
- Fleet management for executive pickups between Entebbe International Airport (EBB) and Calian Hotel Mbuya.
- Tracks flight number, airline, passenger count, pickup time, driver assignment, and live status (`Requested`, `Scheduled`, `Driver Assigned`, `En Route`, `Guest Picked Up`, `Completed`).

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## 5. In-House Guest Digital Requests
- Contactless guest request portal for in-house occupants: extra towels, housekeeping service, minibar restock, laundry pickup, and concierge advice with staff response time tracking.