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Standard check-in begins at 14:00 (2:00 PM). Check-out is at 11:00 (11:00 AM). Early check-in or late check-out may be arranged subject to availability or booked as an add-on extra.
All arriving guests must present a valid passport or national ID card upon check-in in compliance with Ugandan hospitality regulations.
All indoor guest rooms and public indoor areas are strictly non-smoking. Designated smoking areas are provided on private balconies and rooftop garden terraces.
Cancellations or modifications made up to 24 hours prior to 14:00 on the day of arrival are free of charge with full deposit refund.
Non-refundable promotional rates are discounted and non-changeable. In the event of cancellation or no-show, the full stay amount will be retained.
Failure to arrive on the scheduled check-in date without prior notification will result in room release and forfeiture of the first night deposit.